Technical Support & Operations Specialist

We are looking for a Technical Support & Operations Specialist to bridge the gap between our Customer Care and DevOps teams. You will troubleshoot technical issues by connecting the dots between customer reports and multiple systems and forming a clear hypotheses. Hva vi ser etter Qualifications Practical understanding of web applications (SaaS), mobile app sync, and how software runs in production. Comfortable using application telemetry, monitoring, or server logs to validate your hypotheses efficiently without getting lost in the data. Strong communication skills in Norwegian and English, with a knack for explaining technical topics simply. Experience from 2nd-line technical support, it operations, or QA is an advantage. Skilled at taking vague user symptoms, deducing the underlying conditions, and attempting to reproduce or isolate the failure domain systematically without needing direct code access. Candidates must pass a pre-employment background check (bakgrunnssjekk ) and meet the conduct requirements (krav til vandel/politiattest) for aviation background checks (Luftfartstilsynet) and/or customer-mandated security clearances. Who You Are Curious: You look at a strange error and immediately start asking the right scoping questions: Is it tenant-specific or platform-wide? Is it a data issue, a module edge case, or a sync conflict? You enjoy testing your theories through clean replication, knowing exactly when to resolve it yourself and when to package a well-scoped ticket for escalation. Pedagogical: You enjoy talking to users and teaching others how a system works. Structured: You keep tickets tidy, respect security standards, and follow issues through to resolution. Arbeidsoppgaver Debug & Troubleshoot: Analyze customer tickets and server/application logs to pinpoint root causes and resolve issues directly. Ticket Management: Create, triage, document, and resolve support tickets, ensuring clean handoffs to DevOps when code changes are needed. Customer Dialogue: Support Norwegian and international aviation customers via phone, video, and email with a clear, service-minded approach. Customer Training: Run onboarding and training sessions on the Opscom platform once you know the system inside out. Team Relief: Offload routine operational tasks from Support and DevOps, and keep internal guides updated. Vi tilbyr A key operational role in an international aviation tech company headquartered at Bodø Airport. Thorough product onboarding and close mentorship from experienced DevOps engineers and aviation specialists. Career growth paths toward DevOps, technical customer success, or product management. Competitive salary and a close-knit team environment.